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bet1177 collects only the information needed to run your account, process your wallet transactions through Nagad, Rocket or Upay, and respond to your support requests. This policy sets out what we collect, why we collect it, and what choices you have — with access subject to your local law and eligible regions.
When you open an account with us, we collect the information you enter during registration — your name, contact details, date of birth and the payment method you connect, whether that is Nagad, Rocket or Upay. We also record transactional data: deposit requests, withdrawal instructions and the status of each wallet operation as it moves through our payment system. Your device and browser send us session data automatically — IP address, browser type and screen resolution — which we use to detect unusual access patterns and keep your account secure. We do not sell your personal data to third parties for marketing. We may share data with payment processors when you initiate a Nagad, Rocket or Upay transaction, and with identity verification services when our account-verification step requires it. In either case, sharing is limited to what that third party needs to complete the task. We hold your data for as long as your account is active and for a defined period afterward as required by applicable regulations. If you close your account, you can ask us to confirm what data we retain and for how long. All requests are handled through our published support channels. Access to the platform and the scope of this policy depend on your local law and the eligible regions we serve.
This policy covers the data bet1177 processes directly through your account. It does not extend to every service you might reach from our pages. Understanding the boundary helps you know which privacy controls are ours to action and which belong to an external party.
Any personal data you provide when creating or updating your account — email, contact number, date of birth, password — falls fully within this policy. We are responsible for how that information is stored and who can see it inside our systems.
When you initiate a deposit or withdrawal through Nagad, Rocket or Upay, the transaction record on our side is covered here. The data processed by those payment networks after it leaves our system is subject to their own privacy terms, not ours.
Data collected as you browse the platform — session cookies, page-view logs and feature interaction — is covered by this policy. We use it to maintain your signed-in state and to understand which parts of the site you access most, so we can keep navigation working correctly.
Links or embedded content from external providers — including game studios such as Pragmatic Play, Habanero or Spadegaming — operate under their own data terms. We do not control what those parties collect on their end, and this policy does not apply to their systems.
You have practical rights over the personal data we hold, and we have made the process for using them as direct as possible. Log into your account and open the profile or account-details section to see the information we hold on file — your name, contact details and linked payment method. If anything is incorrect, you can update most fields directly from that screen; for fields you cannot edit yourself, raise a request through our support channel and we will action it after verifying your identity. If you want to know which specific data points we hold, why we hold them, or how long we intend to keep them, send us a written request through live chat or our published email support route. We will respond with a summary of your data record. If you believe we are holding data we no longer need, you can ask us to review retention. Any request to restrict or remove data is assessed against our regulatory obligations, and we will explain the outcome to you in plain terms. Where your request cannot be fulfilled in full, we will tell you which part we can action and why the remainder must be retained.
Open the account profile page after signing in to see the personal information we hold — name, contact details and wallet link. This is the fastest way to check what is on file without contacting support.
Most fields in your profile can be edited directly. For fields locked after verification, contact us through live chat or email support with your account details and the correction you need; we handle it after a short identity check.
If you want a full breakdown of what data we hold, the legal basis we rely on, or the retention period that applies, send a written question to our support team. We respond with a specific, account-level answer rather than a generic policy summary.
You can ask us to reassess whether data we hold is still necessary. We will check it against our retention schedule and applicable rules, then confirm what we can remove and what must stay, with a plain explanation either way.
If your question is specifically about how we handle your personal data — what we hold, how to correct it, or how to raise a concern — use the routes below. These are the channels visibly published on the site. We do not promise a response window we cannot back with evidence, but each route connects you to the team that handles account and data queries.
Open the chat icon from any page on the site while signed in. Describe your data question or the correction you need. This route reaches our account support team directly and keeps a written record of the exchange for both sides.
Send your data or privacy request to the support email address published in the Contact section of the site. Include your registered account email and a clear description of your request so we can locate the right record and respond specifically.
The Help section of the site holds published answers to common account and privacy questions. Check there first — if your question is not covered, it also gives you the direct route to reach a support agent for a personal response.
We approach data handling with the same directness we bring to the account-to-wallet path. Every piece of information we collect has a defined purpose, and we do not hold it longer than that purpose requires. Here is how each layer of our data practice works in concrete terms.
We use session cookies to keep you signed in and functional cookies to remember account preferences. We do not use advertising-network cookies to track you across other sites. You can review cookie settings in your browser at any time; blocking functional cookies may affect how your account session behaves.
Access to your account record inside our systems is restricted to staff who need it to resolve a support request or complete a verification check. We do not give unrestricted internal access to payment or identity data, and we log access events for audit purposes.
We keep your account data for as long as your account is open and for a set period after closure, as required by the regulations applicable to the eligible regions we operate in. When the retention period ends, data is deleted or anonymised according to our internal schedule.
If we update this policy in a way that affects your rights or how we use your data, we post a notice in the account area or contact you via your registered email. We do not make material changes silently. The updated policy with its effective date is always available on this page.
These are the questions we hear most often about how we collect and manage personal data. If your question is not answered here, use live chat or the published email support route to get a specific answer for your account.
We collect the details you enter during registration — name, contact number, date of birth and the wallet identifier for Nagad, Rocket or Upay. We also record session data your device sends automatically, such as IP address and browser type, which we use for account security checks.
We share data only where a specific task requires it — for example, passing the minimum necessary information to Nagad, Rocket or Upay when you initiate a transaction. We do not sell your data to marketing companies or share it with parties unrelated to running your account.
Sign into your account and open the profile or account-details section to view the data we hold on file. For a full breakdown — including retention periods and the legal basis for holding each data type — send a written request through live chat or our email support route.
You can request a data review at any time through our support channels. We assess each request against our regulatory retention obligations. Where we can remove or anonymise data, we will. Where we must keep certain records, we will explain which ones and why in plain terms.
Transaction records for Nagad, Rocket and Upay activity are retained for a defined period after account closure, as required by applicable regulations for the eligible regions we serve. You can ask us to confirm the specific retention period that applies to your account.
When we make a material change to this policy, we post a notice in the account area or send an alert to your registered contact details. The updated policy with its effective date is always available on this page. We do not make changes affecting your rights without notifying you first.